Ability to Change Column Headings in Agent Insights

An administrator is now able to change the column headings that are displayed for views created in Agent Insights in order to be more relevant to their business. When Edit Columns is selected when editing a view, a pencil button appears in the right-side panel next to the the name for the selected column that allows the text to be changed. After saving, the new text will be used in the column heading for all users accessing that view.

Affected Users: Administrator